Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: March 11, 2026

1. Introduction

Alive Church ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Sign up for our newsletter
  • Submit a contact form or prayer request
  • Register for events
  • Make a donation
  • Join a group or ministry

This information may include:

  • Name and email address
  • Phone number
  • Postal address
  • Date of birth
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Device information
  • Pages visited and time spent on our site
  • Referring website addresses

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Send you newsletters, updates, and event information
  • Process donations and event registrations
  • Respond to your enquiries and prayer requests
  • Improve our website and services
  • Comply with legal obligations

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • To trusted service providers who assist us in operating our website and services (e.g., payment processors, email service providers)
  • When required by law or to protect our rights
  • With your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under data protection laws, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about how we use cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: office@alive.me.uk
  • Address: Alive House, Nelson Street, Norwich NR2 4DR